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SAP Certified Associate - Organizational Change Management Sample Questions (Q49-Q54):

NEW QUESTION # 49
Which skills and expertise should a change manager bring along to professionally support cloud projects?
Note: There are 3 correct answers to this question.

A. Broad technical expertise regarding the implemented cloud solution
B. In-depth know-how of the best practice processes implemented with the cloud solution
C. Comprehensive knowledge of the relevant change management concepts and tools
D. Excellent soft skills, such as being a good communicator, team player, and networker
E. Relevant methodological skills, such as facilitation, mediation, or problem-solving skills

Answer: C,D,E

Explanation:
A change manager in SAP cloud projects needs people and process expertise. Option A is correct because soft skills (communication, teamwork, networking) are essential for engaging stakeholders and building trust.
Option D is correct as comprehensive knowledge of OCM concepts (e.g., SAP Activate tools) ensures professional execution. Option E is correct because methodological skills (facilitation, mediation, problem- solving) enable effective workshops, conflict resolution, and planning.
Option B is incorrect-technical expertise is for IT roles; change managers focus on people, not system details. Option C is incorrect; process know-how is valuable but belongs to process owners or consultants, not the change manager's core skill set. SAP OCM prioritizes interpersonal and methodological competencies.
"Change managers require soft skills (communication, networking), OCM knowledge, and methodological skills (facilitation, problem-solving) to lead cloud projects effectively" (SAP Activate, Change Manager Competencies).

NEW QUESTION # 50
The stakeholder analysis in a cloud project reveals that some individual stakeholders belong to the
"supporters" category. Which strategies should you use? Note: There are 2 correct answers to this question.

A. Use their positive attitude to influence others in their area of responsibility
B. Assign them project roles to increase their influence on the success of the project
C. Involve them in project activities to facilitate design decisions
D. Ask them to exert pressure on the skeptics in their area of responsibility

Answer: A,B

Explanation:
Supporters in SAP OCM stakeholder analysis (e.g., enthusiastic managers) are assets to leverage. Option C is correct because assigning project roles (e.g., change agent) amplifies their influence-e.g., a supportive lead driving adoption in their unit boosts success. Option D is correct as their positive attitude can sway others-e.
g., a supporter sharing benefits in a meeting shifts skeptics' views organically.
Option A is incorrect-pressuring skeptics risks backlash; influence should be subtle, not coercive. Option B is incorrect; design decisions (e.g., process flows) are for experts, not supporters' primary role, which is advocacy. SAP OCM maximizes supporters' enthusiasm strategically.
"Leverage supporters by assigning roles to enhance their impact and using their positivity to influence others effectively" (SAP Activate, Stakeholder Management Strategies).

NEW QUESTION # 51
What are possible options for setting up organizational change management in the project organization? Note:
There are 3 correct answers to this question.

A. As a separate project
B. As part of the functional sub-projects
C. As a staff unit
D. As a subproject
E. As a cross-topic

Answer: C,D,E

Explanation:
OCM can be integrated into an SAP project in various ways. Option B is correct because treating OCM as a cross-topic ensures it spans all project areas (e.g., communication, training), aligning with SAP Activate's holistic approach. Option D is correct as a subproject allows OCM to have its own plan and resources under the main project. Option E is correct because a staff unit (e.g., reporting to the project lead) provides dedicated support without separate project status. Option A is incorrect-OCM is rarely a standalone project, as it supports the main implementation. Option C is also incorrect; embedding OCM in functional sub- projects dilutes its focus across technical areas.
Extract from SAP OCM Concepts: SAP Activate supports OCM as a cross-functional, subproject, or staff function to ensure alignment with project goals (SAP OCM Framework).

NEW QUESTION # 52
The results of a business readiness test reveal relatively low ratings across all survey topics for one business unit compared to other units. What is the recommended next step for the change manager to mitigate the risk of low readiness for this unit?

A. Set up a call with the assigned change agents to discuss the results and develop mitigation activities to enhance the business readiness.
B. Arrange a meeting with the project sponsor, local management, and selected users to discuss the results and develop mitigation activities.
C. Schedule a short workshop with project management to develop mitigation activities to improve the business readiness for this unit.
D. Organize a workshop with project management, local management, and assigned change agents to discuss results and better understand the specific needs.

Answer: D

Explanation:
Low readiness in a business unit (assessed pre-go-live, likely in Deploy) requires targeted intervention.
Option B is correct because a workshop with project management (for alignment), local management (for context), and change agents (for execution) enables a deep dive into root causes and collaborative mitigation planning (e.g., extra training). This multi-stakeholder approach ensures comprehensive understanding and action. Option A is too narrow-change agents alone lack the authority or full perspective. Option C excludes local input, limiting effectiveness. Option D involves the sponsor, which is overkill for an operational issue, and users may not strategize solutions. SAP OCM favors inclusive, practical responses.
"Address low readiness through workshops with project management, local leaders, and change agents to analyze results and plan targeted mitigation" (SAP Activate, Business Readiness Assessment Follow-Up).

NEW QUESTION # 53
What advice promotes the successful implementation of change enablement activities? Note: There are 3 correct answers to this question.

A. Ensure that the enablement team actively participates in the fit-to-standard workshops to derive learning needs for impacted user groups
B. Establish an enablement team with clear roles, responsibilities, skills and time to carry out enablement well
C. Integrate key enablement activities into the overall project plan to increase attention and to avoid critical activities being overlooked
D. Provide a comprehensive enablement strategy guiding the impacted business areas through all enablement activities
E. Assign an enablement lead that reports into the steering committee to foster high management attention on enablement activities

Answer: B,C,D

Explanation:
Successful change enablement in SAP OCM ensures users adopt the system effectively. Option B is correct because an enablement team with defined roles (e.g., trainer), skills (e.g., content creation), and time ensures professional execution, avoiding ad-hoc efforts. Option C is correct as a comprehensive strategy (e.g., outlining training phases, tools) guides business areas systematically, aligning enablement with project goals.
Option D is correct because integrating enablement into the project plan (e.g., scheduling training before go- live) ensures visibility and prioritization alongside technical tasks.
Option A is incorrect-reporting to the steering committee overcomplicates governance; the enablement lead coordinates with project management, not executives directly. Option E is incorrect; fit-to-standard workshops (Explore phase) involve process owners/SMEs, not the enablement team, whose role is delivery, not needs derivation. SAP OCM emphasizes structure and integration for enablement success.
"Promote enablement success with a skilled team, a comprehensive strategy, and integration into the project plan to ensure effective user preparation" (SAP Activate, Enablement Best Practices).

NEW QUESTION # 54
......

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SAP Certified Associate - Organizational Change Management Sample Questions (Q49-Q54):

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